Introduction

SmartFin Services leverages latest technology and offshore capabilities in India to provide cutting-edge accounting and transaction processing services to the Real Estate Industry. Our services enables managers, owners and investors to execute business with efficiency and ease.

As an industry leader, SmartFin Services continues to deliver services with the highest dedication to quality, innovation, cost and customer focus.


Why I said I would not recruit him again

Many a time, I get calls from independent agencies verifying facts about our ex-employees. Usually questions like period of employment, behavior etc. are asked. I don’t usually answer too many negatives, thinking “wherever an ex-employee is, let him be well and good”. Once, I got a call from an agency and they wanted to verify an ex-employee named Ganpath (name changed to protect privacy). The lady asked me if he was working here for this period and I said yes because that was true. Then the lady said “I’ll send you an email, if you can reply to that, it would be great”.
I got an email from her in a couple of hours. I answered the usual questions, but the final question was a tricky one – “Given a chance, would you recruit Ganpath again? If no, then please state reasons” I closed my eyes and thought about it. “Would I recruit him again?” The answer came to me immediately “No”. Why? The answer came immediately again. Ganpath was an undergraduate commerce, but his previous employment was as a call center support. He wanted to come to a line where he could use some of what he studied. During his interview before joining SmartFin Services, I told him “you want to come to this line because you feel this is what you have studied, I appreciate that. However, you don’t have previous experience in accounting. So I need to spend considerable time in training you. Because a lot of effort is going into training you, I expect that you stay with our company for atleast a year or a year and a half.” Ganpath agreed to that and joined. However, he left within 6 months and that really put me off. It took him about 3 months to get trained, and he was just about starting to perform to his potential when he put in his papers.
So I thought about the reply for that question. Do I just say “yes, I would recruit him again” (so that he doesn’t have any problems with his new employer). I was a bit confused and decided to reply to that email after a day.
The next day, I was clear about what needed to be done. I had a duty towards Ganpath’s new employer in communicating why I would not recruit him again. I consider it a “duty” because if was going to recruit someone tomorrow, I would definitely expect a correct feedback from the previous employer.
So I replied to that email stating that I would not recruit him again and explained the reason very clearly.

- 8th May 2009

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